Sales Policy
Effective Date: February 19, 2025
At LogTopix, we aim to provide our customers with high-quality products, excellent customer service, and a seamless shopping experience. Our Sales Policy outlines the terms and conditions regarding the sale of products on our website.
1. Product Availability
All products listed on our website are subject to availability. While we strive to ensure that the products displayed on our site are in stock, inventory may occasionally be depleted due to high demand or stock updates. In the event that an item is unavailable after your purchase, we will notify you immediately and provide options for a refund, store credit, or an alternative product.
2. Pricing
Prices displayed on the LogTopix website are in the local currency and are subject to change without notice. We make every effort to ensure that the prices on our site are accurate. However, in the event of a pricing error, we reserve the right to correct the price before processing your order. If a product’s price is higher than the price shown at the time of your purchase, we will contact you for approval before proceeding with the order.
3. Sales and Promotions
We occasionally run sales, promotions, and discounts on our products. Promotional offers are subject to specific terms and conditions, which will be clearly stated on the relevant webpage or promotional material. Sales and promotions may not be combined with other discounts or offers, unless explicitly stated.
Discounted items are subject to the same return and refund policies as full-priced items, unless otherwise stated. Please note that discounts cannot be applied to past purchases.
4. Payment Terms
All orders must be paid in full before processing. Payments can be made via the accepted methods listed on our Payment Policy. Orders will be processed once payment is confirmed. If payment fails or is declined, the order will not be processed, and you will be notified to provide an alternative payment method.
5. Order Confirmation
Once your order is successfully placed, you will receive an email confirmation with the details of your purchase, including the items, quantities, total cost, and delivery address. Please review the details carefully to ensure accuracy. If there are any discrepancies, contact us immediately to correct the issue before shipping.
6. Order Cancellations
Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be possible as the order may already be in processing or shipment. To cancel an order, please contact our customer service team as soon as possible. If the cancellation request is made after the 24-hour window, we may not be able to honor the request.
7. Shipping and Delivery
For details on how we handle shipping, delivery times, and related charges, please refer to our Delivery Policy. Please ensure that the shipping address provided is accurate to avoid any delays or issues with delivery.
8. Sales Taxes
Sales tax will be added to your order according to the tax regulations of your shipping location. The applicable tax amount will be calculated during checkout and displayed before you confirm your order. International orders may also be subject to customs duties or taxes, which are the responsibility of the customer.
9. Returns and Refunds
For information on returns, refunds, and exchanges, please refer to our Refund and Returns Policy. We strive to ensure your satisfaction with every purchase and are happy to assist with returns or refunds when appropriate.
10. Product Descriptions
We make every effort to provide accurate product descriptions, images, and specifications. However, there may be slight variations in color, size, or appearance due to different monitor settings or manufacturing differences. We are not responsible for any discrepancies, but we will do our best to resolve any concerns you may have.
11. Customer Responsibilities
By purchasing from LogTopix, you agree to provide accurate information when placing an order. This includes your shipping address, payment details, and contact information. We are not responsible for any delays or issues that arise from incorrect or incomplete information provided by the customer.
12. Customer Support
If you have any questions or need assistance regarding your order or the products we offer, our customer service team is here to help. Please feel free to contact us via:
- Email: info@logtopix.xyz
- Phone: (84-8) 38 417 317
- Address: 38 Dang Tat Street, Tan Dinh Ward, District 1, Ho Chi Minh City, Vietnam