Refund and Returns Policy

Effective Date: February 19, 2025

At LogTopix, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and fair refund and return policy to ensure a smooth experience.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in the original packaging.
  • The return request must be made within 30 days of the purchase date.
  • You must provide proof of purchase, such as an order number or receipt.

2. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including:

  • Opened or used skincare products.
  • Customized or personalized products.
  • Gift cards.

If you are unsure whether your item qualifies for a return, please contact our customer service team before initiating a return.

3. How to Return an Item

To initiate a return, follow these steps:

  1. Contact our customer support team at info@logtopix.xyz or call us at (84-8) 38 417 317 to request a return authorization.
  2. We will provide you with detailed instructions on how to return the item and may provide a return shipping label if applicable.
  3. Carefully package the item in its original packaging, ensuring it is secure for return shipping.

4. Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

5. Shipping Fees

  • Original shipping fees are non-refundable.
  • You will be responsible for the cost of return shipping, unless the product is defective or incorrect.
  • If you receive a damaged or defective product, please contact us immediately, and we will arrange for a return and cover the shipping costs.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, depending on the situation.

7. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please initiate a return for a refund and place a new order for the desired product.

8. Contact Us

If you have any questions about our refund and returns policy, please reach out to our customer service team at:

  • Email: info@logtopix.xyz
  • Phone: (84-8) 38 417 317
  • Address: 38 Dang Tat Street, Tan Dinh Ward, District 1, Ho Chi Minh City, Vietnam