Delivery Policy
Effective Date: February 19, 2025
At LogTopix, we strive to provide fast, reliable, and secure delivery services to ensure that your order reaches you in perfect condition and within the expected time frame. This Delivery Policy outlines the key details regarding our shipping practices.
1. Shipping Methods
We offer various shipping methods depending on your location. The available options will be presented during the checkout process. Some of the commonly used shipping methods include:
- Standard Shipping: Typically takes 5-7 business days within the domestic region (may vary depending on location).
- Expedited Shipping: Delivery within 2-3 business days for faster service.
- International Shipping: Available for select international locations; delivery time depends on the destination country and shipping method.
2. Shipping Costs
Shipping costs will be calculated during checkout based on the weight of your order and your shipping address. We offer free standard shipping on orders over a certain amount. The minimum order value required for free shipping will be displayed during checkout. Please note that expedited or international shipping will incur additional charges, which will be clearly stated during checkout.
3. Order Processing Time
Once your order is placed, it will be processed and dispatched within 1-2 business days. Orders are processed and shipped on business days (Monday through Friday, excluding holidays). You will receive an email notification once your order has been shipped, along with a tracking number to follow the progress of your delivery.
4. Delivery Time
Delivery times depend on the shipping method selected and the destination:
- Domestic Orders: Typically delivered within 5-7 business days for standard shipping. Expedited shipping may take 2-3 business days.
- International Orders: Delivery times vary depending on the destination country and shipping carrier, usually between 7-14 business days.
Please note that delivery times are estimates and are not guaranteed. External factors such as weather conditions, customs processing, and other unforeseen circumstances may affect delivery times.
5. Tracking Your Order
Once your order has been shipped, we will send you an email with a tracking number. You can use this tracking number to check the status of your delivery on the shipping carrier’s website. If you have any issues or concerns regarding the tracking of your order, please contact us for assistance.
6. Shipping Restrictions
We currently ship to most domestic and international locations. However, there are some regions where shipping may not be available. During checkout, you will be notified if we are unable to ship to your location. We are constantly working to expand our shipping regions to serve more customers worldwide.
7. Customs and Import Duties (for International Orders)
For international orders, you may be subject to customs duties, taxes, or import charges imposed by your country’s customs office. These charges are the responsibility of the customer. Please check with your local customs office to find out more about these fees before placing an order.
8. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failure to claim the package, we will attempt to contact you to resolve the issue. Additional shipping charges may apply to resend the package to the correct address. If the package is undeliverable and returned to us, we may issue a refund for the purchase price minus any shipping costs.
9. Order Changes or Cancellations
Once an order is placed and payment is processed, we are unable to make changes to the shipping details or items in your order. If you need to update your shipping information, please contact us as soon as possible, and we will do our best to accommodate your request before the order is shipped.
10. Delivery Issues or Damaged Items
If your order is delayed, lost, or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund if necessary. For damaged items, please take photos of the damage and provide them along with your order details.
11. Contact Us
If you have any questions or concerns about our delivery policy or need assistance with your order, please contact our customer service team:
- Email: info@logtopix.xyz
- Phone: (84-8) 38 417 317
- Address: 38 Dang Tat Street, Tan Dinh Ward, District 1, Ho Chi Minh City, Vietnam